I have a question about a Files In Cloud charge

If you would like a Files In Cloud charge reviewed, send us a charge inquiry and our support team will look it up for you.

Where charges come from

Files In Cloud charges relate to a storage plan selected on the website. If the amount on your statement does not look familiar, the checks below often explain it.

Checks you can make first

• Look for a Files In Cloud account under any email address you commonly use.
• Check your spam or junk folder for a sign-up or receipt email.
• Check whether someone else who uses your card created the account.
• Compare the amount with the plan you selected.

What to include when you contact us

• The email address that may have been used
• The date and amount of the charge
• The first 6 digits of the card
• The last 4 digits of the card

These partial card details let us locate the transaction without ever asking for your full card number, expiry date, or security code. Our team replies to the email address you give us on the form.