I cannot sign in to my Files In Cloud account

If you cannot sign in to Files In Cloud, the checks below solve most sign-in problems. If they do not, our support team can help.

Checks to try first

• Confirm you are using the email address you signed up with.
• Use the password reset option on the sign-in page.
• Check your spam or junk folder for the reset or verification email.
• Try a different browser, or clear your browser cache and cookies.
• Disable autofill so an old saved password is not submitted.

What to include if you still need help

• The email address on the account
• What happens when you try to sign in, including any message shown
• The first 6 digits and last 4 digits of the card on the account

Never send your password, full card number, expiry date, or security code. We do not need them and will never ask for them.